Terms

Terms of Service

The following text outlines the terms of use.


Privacy and Information Security

When you use our services, you’re trusting us with your information. We understand this is a big responsibility and work hard to protect your information. No personal information is shared or sold to any third party. Furthermore, all information is handled in accordance with The Personal Information Protection and Electronic Documents Act (PIPEDA).

We are committed to respecting the personal privacy of individuals who visit this web site. We respect your time and promise to stick to our no-spam and no-up-sales policy.

You can also review the entire privacy policy, which outlines our practices towards handling your personal information.


Service standards

How do we process an order? – Once we receive the application details, payment and consent form your request for GCMS, CBSA or Entire File is submitted to IRCC or the concerning government agency. The order is submitted within 24 hours of receiving all the requisite information. 

IRCC processes orders only during regular business hours, Eastern Time. That means processing of orders received by IRCC outside of operating hours or the weekend will begin the following business day.

How long will IRCC take? – The legislated time-frame for processing a request under the Access to Information Act is 30 calendar days. If the 30 day deadline falls on a weekend or on a holiday, the due date becomes the next business day. Please note, the GCMS notes are generated around the time the requests are made, not at the time they are released.

Extensions – IRCC or any government institution like CBSA, RCMP, etc can extend the time limit to respond to a request beyond the 30 calendar days. Below are some scenarios of why the processing of an order may take more than 30 days:

  • the request is for a large number of records or requires a search through a large number of records, and the original time limit would unreasonably interfere with operations
  • external consultations are necessary and cannot reasonably be expected to be completed within the original time limit or
  • notice to a third party is required to advise him or her that his or her information is the subject of a request

We will be notified within the first 30 days if the processing of your order is going to be delayed. As soon as we get notified we will inform you as well.

Complaints about delays? – We file a complaint with the Office of the Information Commissioner of Canada if your file is delayed. This complaint will not speed up the processing of your order but will ensure that IRCC does not loose sight of your request.


Pricing

Pricing is in USD and international currencies as indicated during checkout.


Payment

We use the services of the following third parties, you are encouraged to read their privacy policies by following the links below.

Stripe
PayPal
Square


Cancellation and refund

We have a very simple and straight forward refund policy. Your order is processed once we receive the application details, payment and consent form. If you decide to cancel your order and your request has not been processed, we offer a 100% refund. However once we process your request, a refund can not be issued.

Refunds can not be issued in case of processing delays caused by circumstances and factors beyond our control, including but not limited to that resulting directly or indirectly from pandemic, natural disaster(s), strikes, civil disturbances, government restrictions or regulations and Act(s) of God.

If you have any questions or concerns about our refund policy, please feel free to contact us.