Case Management Report

Case Management Report

What is it?

The case management system is a software used to track access and privacy requests. It is used to automate capturing, tracking, reporting and managing cases as part of the information disclosure process. The Case Management Report is a report from the above software system and it shows how your request for the GCMS notes was processed. The report ranges from 2-5 pages and just like GCMS notes it takes about 30 days to process. The report will be sent to you electronically in a password protected PDF format.

How to order?

This is a beta offering and the Case Management Report can only be requested from IRCC at this time (in the near future you can request from CBSA as well). You can only request this report if you have an active or completed order for GCMS notes that was placed with us. Just complete the payment, that’s all that is needed! Be sure to use the same email that was used to place the order for the GCMS notes. A consent form is not needed and no other details are required.

Order Case Management Report

This is a beta offering available for USD $5.00 at this time. The fee is non-refundable, so proceed only if you have an active or completed order for GCMS notes that was placed with us.

Report highlights

Date received

When was the request for GCMS file received by the ATIP office

Due date

When is the GCMS file due. Also shows days allowed and days taken

Officer assigned

Name of the officer assigned to the file. Also shows the name of the decision maker

Activity

Line item detail of how the request was processed

Sample Case Management Report

Due to the unprecedented demand for GCMS notes, IRCC has developed an algorithmic process to delay some requests. Such delays with IRCC are common, random and in most cases arbitrary. That is why some files from IRCC arrive on time and some are delayed. Robotic Process Automation (RPA) i.e. “Bots” are being used by IRCC to assign some GCMS requests to a “Late BACKLOG” category instead of an officer. Two such bots in use by IRCC are called the “Wall-E” bot and the “Rosie” bot.

In a vast majority of the cases IRCC is delaying files in increments of about 30-40 days, meaning the delay from IRCC can be additional 30 days or 60 days and so on. The delay may start soon after the GCMS request is received by IRCC or it may start about 30 days after the request is received by IRCC. That is why you may see that your GCMS notes were generated about 30 days after placing the order. Please note, the GCMS notes from IRCC are usually generated around the time the requests are made, not at the time they are released.

See the below example from a section of the Case Management Report that shows how this GCMS request was processed by IRCC.

IRCC ATIP Delay
Summary section of the report
Case Mgmt. Report - Closing section
Closing section of the report

The content of this page will be frequently updated during the beta phase. However, there will be NO change to the pricing in the near-term.